Shipping policy

Last Updated: July 17, 2026

Brand Name: Peelu
Website: https://peeluonline.com

Thank you for shopping with Peelu. We proudly offer international shipping to selected countries worldwide. While we aim to provide high-quality products to our customers, please note that international logistics involve certain operational costs, handling risks, and customs regulations. Therefore, returns, exchanges, and our liabilities are limited under the following terms. Please review our International Shipping Policy carefully before placing your order.

1. Shipping Destinations

We currently ship internationally to selected countries. Availability of shipping services depends on courier coverage, customs regulations, and local import restrictions. We reserve the right to refuse or cancel orders from any destination at our sole discretion.

2. Order Processing Time

  • All international orders are processed within 2–5 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays in Pakistan.
  • During high-volume periods, sales events, or holidays, processing times may be extended without prior notice.
  • Please note that order processing time is separate from the shipping transit time.

3. Shipping Charges

International shipping charges are calculated at checkout based on:

  • Destination country
  • Package weight and volume
  • Shipping method selected

Shipping fees are strictly non-refundable once an order has been dispatched. Any promotional free shipping applies only where explicitly stated.

4. Estimated Delivery Time

Estimated delivery timelines vary by destination and courier partner. Typical delivery estimates are as follows:

  • Middle East: 5–10 business days
  • Bangladesh: 5–10 business days
  • Europe/UK: 7–14 business days
  • USA/Canada: 7–14 business days
  • Australia/New Zealand: 10–18 business days

Please note that these are estimates only and do not represent guaranteed delivery commitments. We are not liable for delays caused by customs clearance, flight disruptions, weather conditions, governmental restrictions, or courier operational issues.

5. Customs Duties, Taxes & Import Charges

Customers are fully responsible for ensuring that the ordered products comply with local import laws and restrictions in their destination country. We are not liable for orders delayed, confiscated, rejected, or destroyed by customs.

Additionally, any import-related charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. These include, but are not limited to:

  • Customs duties
  • Import taxes (such as VAT or GST)
  • Clearance and brokerage fees
  • Any country-specific import costs

Failure to pay customs duties or accept delivery does not qualify the customer for a refund.

6. Incorrect Address / Failed Delivery

Customers are fully responsible for providing accurate and complete shipping details at checkout. If an order is returned or fails to deliver due to:

  • An incorrect or incomplete address,
  • Failed delivery attempts where the recipient was unavailable,
  • Refusal to accept the shipment,

Then shipping charges will remain non-refundable. Any return shipping costs, customs penalties, or redelivery fees charged by the courier will be deducted from any eligible refund. If the package is abandoned or destroyed by customs/couriers due to customer non-cooperation, no refund will be issued.

7. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the courier, delivery is managed by third-party services. While we will assist you in tracking your parcel, Peelu is not liable for packages after they have been marked as "Delivered" by the courier. We are not responsible for:

  • Stolen packages after marked delivery (including theft from a doorstep, porch, or mailbox).
  • Deliveries made to shared mailrooms, reception desks, or concierges.

If a parcel is lost in transit (before delivery confirmation), we will assist in filing an investigation claim with the courier. Resolution and claims in such cases are subject solely to the courier's official confirmation. Claims for missing packages must be reported within 7 days of the marked delivery date.

8. Order Tracking

Tracking details will be shared via email or SMS once your order is dispatched. Customers are responsible for monitoring their shipment's progress and coordinating with local courier or customs authorities if required.

9. International Returns & Exchanges

Due to the high costs and logistical complexity of international shipping, returns and exchanges are strictly limited, subject to applicable local consumer protection laws.

We do not accept returns, exchanges, or cancellations for:

  • Change of mind
  • Size or fit issues (please refer to our size guides before purchasing)
  • Slight color or texture variations
  • Slight delays beyond estimated delivery timelines

Exceptions for Returns: Returns or refunds will only be considered if you receive the wrong item or if your package arrives visibly damaged. To request a review, you must contact us within 72 hours of delivery with:

  • Your Order Number
  • Clear photos/videos showing the incorrect or damaged item
  • Photos of the original packaging materials showing the shipping label

10. Return Shipping Responsibility

If a return is exceptionally approved by our team:

  • The customer must bear all return shipping costs and any associated customs fees.
  • Returned items must be completely unused, unworn, unwashed, and in their original packaging with all tags attached.
  • We are not responsible for return packages that are lost or damaged during transit back to us.

11. Refund Policy

Approved refunds (if any) will only be processed after we receive, inspect, and approve the returned item. Refunds will be issued strictly to the original payment method. Unless the issue is due to our direct error, refunds will not include outbound shipping fees, customs duties, taxes, currency conversion charges, or payment gateway transaction fees.

If a refused shipment is successfully returned to us in resaleable condition, a partial refund may be considered after deducting outbound shipping, return shipping, customs charges, and other related processing costs.

12. Product Disclaimer

We make every effort to display product colors and details as accurately as possible. However, slight variations in color may occur due to device display settings, and minor measurement variations may exist. Such differences are normal and do not constitute product defects.

13. Order Cancellation

Cancellation requests can only be accepted before your order has been processed or dispatched. Once a tracking number is generated or the package is dispatched, the order cannot be canceled. We reserve the right to cancel any order due to suspected fraud, payment verification issues, pricing errors, or stock unavailability.

14. Governing Law

This International Shipping Policy shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising in connection with international orders shall be subject to the exclusive jurisdiction of the courts of Pakistan, except where mandatory local consumer protection laws of the customer's country apply.

15. Contact Information

For any international shipping inquiries, please contact us at:

  • Email: support@peeluonline.com
  • WhatsApp: +92 334 997 4466
  • Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (Pakistan Standard Time)

By placing an international order with Peelu, you acknowledge and agree to the terms of this International Shipping Policy.