Terms and Conditions

1. Online Store Terms

By using our website or making a purchase, you agree to these Terms of Service and our Privacy Policy.

You confirm that you are at least 18 years old, or using the site under the supervision of a parent or guardian.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit any malicious code or content that could harm the website or other users.

Any breach of these terms may result in termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

While we protect user data, non-payment data may be transmitted unencrypted over networks for technical purposes.

You agree not to reproduce, copy, sell, or exploit any part of our website, content, or services without our written permission.

3. Accuracy of Information

We strive to ensure that information on this site is accurate and current. However, we do not guarantee that all details, product descriptions, or prices are error-free or complete.

Use of any material or information from this site is at your own risk. We may update content at any time without prior notice.

4. Modifications to Service and Prices

Prices for our products are subject to change without notice.

We may modify, suspend, or discontinue any product, collection, or service at any time without liability to you.

5. Products and Services

Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to our Exchange Policy (see Section 7).

We make every effort to display product colors and details accurately, but variations may occur due to screen settings.

We reserve the right to limit sales by region or quantity and to discontinue any product at any time.

We do not guarantee that any product, service, or content will meet your exact expectations or that all website errors will be corrected.

6. Orders and Billing Information

We reserve the right to refuse or cancel any order at our discretion. This may include cases of stock unavailability, pricing errors, or suspected fraudulent activity.

If your order is changed or canceled, we will contact you using the information provided at checkout.

You agree to provide complete and accurate billing, shipping, and contact details.

Incorrect or incomplete information may result in delays or cancellation of your order.

7. Returns and Exchanges

Exchanges only are available for defective, damaged, or incorrect items.

• Requests must be made within 7 days of delivery.
• Items must be unused, unwashed, and unworn, with all original tags and packaging intact.
• Exchange requests must include a proof of purchase and, if applicable, clear photographs of the product.
• Exchanges are not offered for size, color preference, or minor variations in fabric or finish.
• If the item was faulty or incorrect, Peelu will cover the return shipping.
• For all other approved exchanges, customers are responsible for return shipping costs.
• No cash refunds will be issued, except where required by law. In rare cases (e.g., stock unavailability), a store credit or refund may be provided at our discretion.

For more details, please see our Return & Exchange Policy.

8. Third-Party Links

Our site may contain links to external websites or services.

We do not control or endorse these third-party sites and are not responsible for their content, policies, or practices.

Any dealings with third-party sites are solely between you and those providers.

9. Personal Information

Your submission of personal information through our website or checkout is governed by our Privacy Policy.

By using our Services, you consent to the collection and use of data as described there.

10. Errors and Omissions

Occasionally, there may be typographical errors or omissions related to product descriptions, pricing, promotions, or availability.

We reserve the right to correct such errors, update information, or cancel orders if necessary, without prior notice—even after you have submitted your order.

11. Disclaimer of Warranties; Limitation of Liability

Our website and products are provided "as is" and "as available".

We make no warranties—express or implied—regarding uninterrupted service, error-free operation, or the suitability of any product for a particular purpose.

To the fullest extent permitted by law, Peelu shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the purchase price of the product in question.

12. Indemnification

You agree to indemnify and hold harmless Peelu, its affiliates, employees, and partners from any claims, damages, or expenses arising out of your violation of these Terms or applicable laws.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.

14. Termination

These Terms remain effective until terminated by either you or us.

You may stop using our Services at any time. We may suspend or terminate access without notice if you violate these Terms.

All obligations arising prior to termination will survive.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Pakistan.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Sindh.

16. Changes to Terms

We may update or revise these Terms of Service from time to time.

The latest version will always be available on this page, and your continued use of our website indicates acceptance of the updated Terms.